ecobee not cooling after install

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Here's what you need to know! I recently bought an ecobee and installed it myself. * Save energy and reduce heating and cooling costs * Control from anywhere using your iOS or Android device * Works with ecobee Room Sensors™ (sold separately) **In the box** * ecobee3 Lite Thermostat * ecobee3 Lite backplate * Installation guide * Wire labels * Drywall plugs * Screws * … Once you have the wire in place connect the leads to the ACC+/ACC- terminals on the Ecobee installation plate. This can be done on the ecobee thermostat itself under preferences. Add this to the vivid touch screen, and you have an exceptional ecobee device.It uses a dual-band WiFi and a powerful quad-core processor that provides reliable heating and cooling. Instagram for iPhone is getting support for Apple's new ProRAW photo format today, according to a developer on the team. Add Your Ecobee Thermostat to Alexa. I recently installed a ecobee tstat. I just moved into a new home and received an early gift of an amazing ecobee smart thermostat for my new place. The tech says the control board controls stage 2 cooling and it will only show stage 1 cooling on the ecobee 4. One should be cold, one should be hot. INSTALLATION: Easily install yourself in 45 minutes or less with video walkthroughs and a step-by-step guide on the ecobee app. MAIN MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS Compressor Minimum Outdoor Temperature. Therefore, I had the wiring, just no connection or control board to connect to. Looking for some last minute HomeKit gift ideas? After that, close it all out by hitting “Done” or the X button. I fell into this unfortunate category in two ways. After it was installed, it only blows warm air. ALEXA BUILT-IN: Consider your life handled with Alexa Built-inch Just ask for the weather, music, Alexa Calling, and more. If you have access to air handler, you'll see two copper pipes that come from compressor. How can I troubleshoot? One stroke of luck I had was that I had four unconnected and unlabeled wires (blue, black, orange, brown) not associated with any system that went from the thermostat all the way to the furnace. WORKING WITH HVAC WIRING IS HAZARDOUS! The new and improved ecobee smart thermostat comes with a sleek black plastic design with a glass finish similar to the ecobee4. If you do not have a wire labeled "C", then you need to, Pick any one of the unused conductors (the blue conductor its what I picked) from the thermostat wiring, and, Make certain there are no exposed wires and turn the breakers back. If the cooling still doesn't come on, but has worked in the past, call a professional HVAC contractor to assist you. I installed a new Ecobee SmartSi today. That said, there are different kinds of HVAC systems, and you’ll have to do things like determine if your existing system has a C-wire or a PEK. I would like to receive news and offers from other Future brands. My furnace won’t turn on! To install the thermostat yourself you can use the ecobee app on your smartphone or tablet to guide you thru the process: Open the ecobee app and tap on Install your thermostat. My ecobee thermostat won't turn on. First, I had no wire labeled "C". If air is not cold enough, it's the compressor. The app will show you what you should find in the box. Fortunately, the path is conduit so that was easy. ecobee’s sole responsibility shall be to repair or replace the Product within the terms stated above. My furnace is a Trane XL80 and my heat pump is a Trane XE1000 Weatheron. Once the PEK is installed, go back to your thermostat and plug the wires into the Ecobee’s base plate. Then finally going to the lower speed and shutting down. No spam, we promise. After installing an Ecobee 3 thermostat with the power extender kit to produce a C wire, the furnace will turn on and blow air but the outside heat pump will not turn on or spin. I even tried reverting back all of my wiring changes at the furnace, but still the Ecobee will not trigger the heat - only the fan. Is this a control board issue or is my tstat not working right? Check the outdoor temperature reading on the main screen of your ecobee to ensure that it isn't lower than this setting. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. You’re good to go from there and can move onto the next step! The can either be 1 wire (requires power from the thermostat) or 2 wire (externally powered ventilator) and this is where the confusion begins. If you do not have a wire labeled "C", then you need to install the PEK (Power Extender Kit) at the controller circuit board in your furnace. Hit “Accept” at the bottom. Setting is set to cool. I’ve gone through the wiring several times and everything seems to be hooked up properly. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Ready for the next big announcement from Nintendo? You will be waiting a long time. Amazon has the Apple Watch down to as low as $169, briefly detailed how to go about the installation, Instagram for iPhone is receiving Apple ProRAW support today, Get a look at Super Nintendo World on December 18, Woz's hand-drawn Apple prototype schematics just sold for more than $630K. The Ecobee Support took me through the process of changing the wires in the thermostat and once I replaced the furnace fuse, everything is working fine again. If you have a dual heating and cooling system, chances are that you can deduce the wire label "C" by seeing how your external A/C system is connected to the panel. Choose the thermostat you are installing. I emailed the ONGreen program to let them know of the poor install. Looks like you're using new Reddit on an old browser. My furnace is a Trane XL80 and my heat pump is a Trane XE1000 Weatheron. DO NOT PERFORM ANY OF THESE STEPS WITHOUT THE ADVICE OF AN EXPERIENCED HVAC TECHNICIAN! If everything goes as expected, here are the steps in short form: VPN Deals: Lifetime license for $16, monthly plans at $1 & more. After the power is … Below are the images of the wiring configurations: I’ve read several troubleshooting posts and forums, but I still haven’t not been able to resolve my issue. Remember, turning off the power at the breaker isn’t just for your own safety, but not shutting off the heating and cooling completely can blow a fuse when you remove thermostat wires, which will require an electrician to fix. I recently bought an ecobee and installed it myself. I was hoping maybe someone here could help me out. I installed a new Ecobee SmartSi today. The Ecobee Support took me through the process of changing the wires in the thermostat and once I replaced the furnace fuse, everything is working fine again. Next, you’ll need to add your Ecobee thermostat to Alexa so that you can control the device using voice commands. Installation My next obvious step was to install the ecobee-provided PEK. Save up to $70: Amazon has the Apple Watch down to as low as $169. What happens when the ecobee calls for AC? Step 4: Install the ecobee Power Extender Kit (PEK) You should follow this step only if you don’t have a “C” wire connected to your old thermostat, and also don’t have a “spare” wire available to use as the “C” wire. But fear not; here are some steps we took to get things working. Here's how you can set up your ecobee thermostat if installation isn't exactly going smoothly. After these checks, if your ecobee thermostat is still turning off or rebooting, it … Sign into your Ecobee account. Next, you’ll need to add your Ecobee thermostat to Alexa so that you can control the device using voice commands. After this, the steps were a little different at the two locations because one of the humidifiers is powered, and the other is a bypass configuration. We got you covered! How difficult is it to install an ecobee thermostat? Setting is set to cool. Turn the furnace breakers off. I’ve gone through the wiring several times and everything seems to be hooked up properly. Like change it from “Rc and Rh” to “Rh only.” Had the same problem; worked for me. - Answered by a verified HVAC Technician. The tech says the control board controls stage 2 cooling and it will only show stage 1 cooling on the ecobee 4. One of the wires will have to be connected to a 24VAC transformer which is the power requirement needed for a "C" wire. I recently installed a ecobee tstat. Once all is connected, you can plug in your thermostat and go on with the app installation detailed in our guide. When I switched back to my old thermostat, it began cooling instantly. If system is low on fluid it will have some ice on the cold pipe. Tip: If you call Ecobee support, do not wait for next available agent. You’re good to go from there and can move onto the next step! Our Canada-based support team is also just a call away. Some older thermostats use batteries instead to supply power and have no need for a power source. With the holiday season in full swing, I'm certain many of our readers will be receiving some awesome tech gifts from loved ones. ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS OR … While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. How can I troubleshoot? You will be waiting a long time. A subreddit for ecobee and all their smart home products. Description THE SMARTER WI-FI THERMOSTAT THAT DELIVERS UNPARALLELED VALUE, CONTROL AND COMFORT. But with a bout of googling and posting to HVAC support forums, we persevered and are enjoying the features of a connected thermostat! Although in my last home the installation was as easy as swapping some wires from the old system to the new ecobee, my new home wasn't as kind to us. If this is a new installation, or if this is the first time you've set your thermostat to cooling since it was installed: 1. Q. If you do not have a furnace control board like I don't, then you'll need to ensure that the furnace blower fan is controlled by the ecobee thermostat and not the furnace. We've briefly detailed how to go about the installation before. Page 40 - was not installed by a licensed Heating Ventilating and Air Conditioning (HVAC) contractor; or - was installed improperly. My ecobee is making a "clicking" noise and will not turn on! Add Your Ecobee Thermostat to Alexa. Let us know how you fixed them in the comments! We read in the Quick Start guide that it’s as easy as installing a dimmer switch. Sign up now to get the latest news, deals & more from iMore! Powered Then finally going to the lower speed and shutting down. The PEK provided by ecobee can help with providing 24VAC by supplying a wire to connect to the associated "C" connector on the furnace control board and then doing some internal power management to provide power through the other labels and connected wires. Your compressor will not run if the outdoor temperature is below this value. Tap the temperature controls to open them. I emailed the ONGreen program to let them know of the poor install. Step 4: Install the ecobee Power Extender Kit (PEK) You should follow this step only if you don’t have a “C” wire connected to your old thermostat, and also don’t have a “spare” wire available to use as the “C” wire. Continued Problems. The "C" wire is a powered wire that supplies 24VAC to your thermostat. I'd like to thank /u/jam905 on the reddit /r/ecobee forums for all of his/her help on getting things working. After spending hours on the phone with ecobee, trouble shooting the issue, i was told that it should all be working just fine. Installing your ecobee with a boiler and AC (dual transformer system) ecobee thermostat installation with an isolation relay ecobee3 lite with 4-wire hot water zone valves I have noticed in the last two days that my furnace when backing off of stage 2 to stage 1 that the blower/fan is cycling back and forth between stage speeds? Tap Comfort Settings. Press question mark to learn the rest of the keyboard shortcuts. So down to the furnace room I went, opened the side furnace hatch to get access to the internals and was greeted with this nightmare: Secondly, not only did I not have a wire labeled "C", but I also did not have an associated furnace control board with any labeled wires. A. Once you have the wire in place connect the leads to the ACC+/ACC- terminals on the Ecobee installation plate. Humidity activate the heating or cooling systems to keep your displays even if your Smart Thermostat has not been home within the desired range of set temperatures. After doing this tinkering, I tried to turn on the heat and nothing happened, only the fan turned on. Do you have any "smart" installs-gone-wild stories you'd like to share? Powered After installation, my AC is not cooling. Installing ecobee is not for the faint of heart. I find it’s better to live with it before making any judgments about it. If you installed the PEK, ensure R wire is connected to Rc only and G wire is inserted properly into the terminal. Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. The most common example of this would be … You can unsubscribe at any time and we'll never share your details without your permission. Verify that the wiring was matched correctly from the … Why is my ecobee rebooting? The ecobee will run the second stage of your compressor if the current temperature is greater than the value designated in the Compressor Stage 2 Temperature Delta setting. After it was installed, it only blows warm air. Ok, here's the deal. After this, the steps were a little different at the two locations because one of the humidifiers is powered, and the other is a bypass configuration. Hit “Accept” at the bottom. The most common example of this would be … Stuck on an ecobee thermostat installation step? I have noticed in the last two days that my furnace when backing off of stage 2 to stage 1 that the blower/fan is cycling back and forth between stage speeds? Although ecobee tries its darnedest to mitigate for most furnace/thermostat scenarios (and they do a great job of it too), you may not fall into the category of an easy installation. - Answered by a verified HVAC Technician. I would like to receive mail from Future partners. The Ecobee will retail for about $385 not including installation, which in homes with an existing four-wire thermostat should run well under $100. Wake up your ecobee Smart Thermostat, then tap Menu. Compressor Minimum Cycle Off Time. After installing an Ecobee 3 thermostat with the power extender kit to produce a C wire, the furnace will turn on and blow air but the outside heat pump will not turn on or spin. Below are the images of the wiring configurations: Old thermostat wiring. Is this a control board issue or is my tstat not working right? Once confirmed that the correct voltage is at your newly connected wire, you can connect it to the "C" terminal on the ecobee connector plate and finish your installation. After installation, my AC is not cooling. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. Go into the settings on the ecobee unit and change your preference to the other wiring configuration. As the temperature in your home reaches the Compressor Stage 2 Temperature Delta value, the ecobee will downgrade from stage 2 back to stage 1 to finish heating/cooling your home. Make sure that any unused wires (in my case they were Blue/Black/Orange/Brown) at the thermostat side are also not connected to anything at the furnace side. When I switched back to my old thermostat, it began cooling instantly. After that, close it all out by hitting “Done” or the X button. I can't remember the specific language of the setting, but you might try reversing the it from its current position. I purchased an Ecobee3 thermostat by Ecobee about a year ago. Fortunately, the path is conduit so that was easy. Maybe for some, but we’ve never heard of someone running into drywall drama with a dimmer, and a thermostat certainly has more than three wires. I think now is a good time to write a review after living with it for a … Woz's schematics are worth a ton of money, it seems. Trace the wiring from the thermostat to the furnace. Adjust to the desired temperature, then tap Save. This configured to control a humidifier or dehumidifier. I have Amazon referral links below, but I’m certainly not getting rich off that. Page 15 Smart Thermostat is installed. Installing a thermostat is fairly straightforward, provided you’re comfortable with things like following wiring diagrams and mounting things to your walls. The furnace has the correct light on, meaning it is operational. If you have a wired labeled "C", then you can go ahead and connect the labeled wires into the associated connector on the ecobee connector plate. FAQ. Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. Check your AC voltage If you have a multi-meter, please check the AC voltage between Rc and C or Rh and C and ensure it is 24V. I have read where people installed several Ecobee’s and after a few weeks noticed that at least one of them always displayed the temperature off by up to 5 degrees and they were able to go into the settings and set an offset of +5 degrees so now it shows the normal temperature. I currently have a zoned system with a fresh air "ventilator" (actually just a fresh air damper) and I want to install an ecobee thermostat. Switch Ecobee to cool only and lower desired temperature. Review the instructions with pictures. This may help! If you take the R wire and Y wire at the ecobee and touch them together. Sign into your Ecobee account. If you’re not sure where each wire goes, refer back to the photo you took of the wiring setup on the old thermostat, and use the letters to see where each wire goes on the Ecobee’s base plate. Tip: If you call Ecobee support, do not wait for next available agent. There is an option in the advanced settings that has a normally open or closed parameter for the reversing valve. Trace the 2-conductor wiring from your OUTSIDE AC unit to the furnace. ), please check the following: 1) Verify the wiring Remove the ecobee from the wall and examine the wiring once again. I ran a new 5 wire to the furnace when i installed the ecobee to add the C wire for power. This assumes your heart pump cycles are reversed and it isn't something else like strip heat causing the problem. Does the AC start? Yikes! Help! With the holiday clock ticking down, there's only a bit of time left to grab an awesome HomeKit-enabled device for that special someone. My HVAC is a Goodman 98% high efficiency and is only about 2 years old. After tapping save you'll be brought … Select the Comfort Setting you wish to customize. The C wire for power not be LIABLE for any LOSS or … Fortunately, the unit... Wire is connected to Rc only and lower desired temperature, then Save... Ecobee Smart thermostat is fairly straightforward, provided you ’ re comfortable with things like following wiring diagrams and things! Plug the wires into the ecobee 4 for me Broida/CNET out of setting. You take the R wire is a Goodman 98 % high efficiency and is only about 2 years.! Finally going to the desired temperature ecobee app and Rh ” to “ Rh only. ” had the same ;! Plug in your thermostat 24VAC to your thermostat only. ” had the same ;. Once you have any `` Smart '' installs-gone-wild stories you 'd like to news... Wiring Remove the ecobee thermostat cycles are reversed and it is operational fell into this unfortunate category in ways... But you can control the device using voice commands more from iMore thermostats except Smart, Smart,! Will show you what you ecobee not cooling after install find in the box to air handler, 'll... Easily install yourself in 45 minutes or less with video walkthroughs and a step-by-step guide the. Thermostat that DELIVERS UNPARALLELED value, control and COMFORT, music, Alexa calling and... Support forums, we persevered and are enjoying the features of a connected thermostat you 'll see two pipes! I switched back to my old thermostat wiring PERFORM any of THESE steps WITHOUT the ADVICE an... Fluid it will only show stage 1 cooling on the ecobee to add ecobee. Is only about 2 years old low on fluid it will only show stage 1 cooling on the ecobee.. Going to the ecobee4 worth a ton of money, it only blows warm air when calling for air.. To cool only and lower desired temperature up now to get the latest news deals! And air conditioning the opposite wall and examine the wiring Remove the ecobee cool. We persevered and are enjoying the features of a ecobee not cooling after install thermostat might try reversing the from! Today, according to a developer on the Reddit /r/ecobee forums for all of his/her help on things..., provided you ’ ll need to add your ecobee thermostat if ecobee not cooling after install is n't exactly going.. You 're using new Reddit on an old browser Alexa Built-inch just ask for weather! Menu > settings > THRESHOLDS compressor Minimum outdoor temperature reading on the ecobee plate! For cooling ( or the X button of your ecobee to cool only and lower desired temperature terminals on ecobee... Open or closed parameter for the weather, music, Alexa calling, and more installing ecobee making! It all out by hitting “ Done ” or ecobee not cooling after install X button the other wiring.. And can move onto the next step article applies to all ecobee thermostats Smart... Strip heat causing the problem thermostat wiring reversed and it will have some ice on the screen. Ventilating and air conditioning ( HVAC ) contractor ; or - was installed improperly closed parameter for the,... Change your preference to the ACC+/ACC- terminals on the ecobee app and installed it.... To $ 70: Amazon has the correct light on, meaning it operational... App wo n't help you fix the ecobee from the thermostat to the furnace has Apple... Of your ecobee thermostat hoping maybe someone here could help me out Ecobee3 thermostat by ecobee about a year.... Video walkthroughs and a step-by-step guide on the ecobee ecobee not cooling after install the X button other brands... And improved ecobee Smart thermostat comes with a sleek black plastic design with a sleek black plastic with. You 'd like to receive news and offers from other Future brands thermostat for my new place going.... The specific language of the poor install and go on with the app will show you what you should in! Maybe someone here could help me out do you have access to air handler, 'll... By hitting “ Done ” or the opposite it is n't exactly going smoothly how... Next available agent n't lower than this setting some older thermostats use batteries instead to power... Ll need to add your ecobee to cool only and G wire is a Trane XL80 and heat! Minimum outdoor temperature is below this value pump is a ecobee not cooling after install XE1000 Weatheron some steps we took get! Bout of googling and posting to HVAC support forums, ecobee not cooling after install persevered and are enjoying features... And improved ecobee Smart thermostat for my new place improved ecobee Smart is! The reversing valve efficiency and is only about 2 years old hoping someone! As low as $ 169, provided you ’ ll need to add C... After living with it for a … Page 15 Smart thermostat, it 's the compressor years.... Rc and Rh ” to “ Rh only. ” had the wiring Remove the to. Language of the keyboard shortcuts find in the Quick Start guide that it ’ s responsibility... The problem easy as installing a thermostat is installed, go back to my ecobee not cooling after install thermostat wiring in Quick! Plug the wires into the terminal path is conduit so that was easy ( HVAC ) ;... Future brands of a connected thermostat ton of money, it began cooling instantly hooked up properly supplies 24VAC your... Hvac support forums, we persevered and are enjoying the features of a connected thermostat fell into this unfortunate in... Page 40 - was not installed by a licensed Heating Ventilating and air conditioning i would like to /u/jam905! Air conditioning ( HVAC ) contractor ; or - was not installed by a licensed Heating Ventilating air. To $ 70: Amazon has the Apple Watch down to as low as $ 169 times and everything to... Going to the desired temperature a dimmer switch when i installed a new SmartSi. The fan turned on can be Done on the Reddit /r/ecobee forums for all of his/her help on getting working... A developer on the cold pipe temperature, then tap MENU below are the images of the wiring just... … i installed the PEK is installed other wiring configuration go from there can. Received an early gift of an EXPERIENCED HVAC TECHNICIAN through the wiring several times and seems... % high efficiency and is only about 2 years old '' problem, but you might try the... Similar to the desired temperature on fluid it will only show stage 1 cooling on the heat and nothing,... Most common example of this would be … i installed a new ecobee SmartSi today below. Heat causing the problem ecobee ’ s better to live with it before making any judgments about it on! First installing your thermostat and plug the wires into the ecobee from the thermostat to Alexa so was! Liable for any LOSS or … Fortunately, the ecobee 4 stories you 'd like to share air! The ecobee thermostat if installation is n't something else like strip heat causing the.... Ecobee 's `` hold '' problem, but has worked in the advanced settings that has a open. Upon first installing your thermostat no wire labeled `` C '' wire is connected, ’... Cooling still does n't come on, but you might try reversing the it its. Our Canada-based support team is also just a call away would be … i installed new! Batteries instead to supply power and have no need for a power source obvious step was to install an thermostat. Music, Alexa calling, and more plastic design with a sleek plastic!

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